Customer Endorsements and Testimonials - Love's Heating & Air, Inc.




	John, Just wanted to give you a heads up that our geothermal system passed inspection this AM and to say thanks for the good work done by all your employees. The inspector was very complimentary of the quality of the workmanship and equipment. Will be in touch. Jeff To Whom It May Concern, It was imperative that we contact you immediately to convey our deep appreciation for Brent and his service. We have been literally awestruck at his dedication to help us with our heating system at great inconvenience to his schedule. In owning a home there are so many times when contractors have taken advantage of our need or have been utterly unreliable. More accurately, that is our common experience, as it is of so many of our friends. Love's was highly recommended to us by our neighbor, Terry, and we are so grateful that we have had the opportunity to find Brent and Love's. We will certainly be sending out our recommendation to all we know about your company; especially about Brent and his high level of customer satisfaction. We hope that he is a cherished employee of yours and receives proper remuneration for his excellence. Thank you for your competency and high level of customer service. Your Loyal Customers, TJ & Stacy John-- I thought you might be interested in some input regarding the cost savings subsequent to the installation of the new system. Based on the last billing from BG&E for the 28 day period ending April 4, the household usage was 1661 kWh with an avg daily use of 59.3. The avg temp was 46 degrees. This included the several drain and fill for the hot water tank to get all of the sediment out. For essentially same period in April '07 (but for 30 days vice 28 days) the usage was 2058 kWh with an avg daily use of 68.6 and an avg temp of 47 degrees. The big difference though is that the air coming out is now noticeably WARM where before it was not. That alone is worth the price of admission and it feels like we are getting something for our money. Thanx again. George & Lynn



	Hi John, My wife reported that the house temp was "perfect" this morning. The outside temp was 25° +/-. This was in sharp contrast to her comments before the new equipment. Just thought you and everyone else should know. Don



	Dear John, Now that our new HVAC system has been installed for a complete air conditioning and a heating season, we wanted to formally thank you and your guys for a fantastic job. The service provided by John Davidson, Mikey, yourself and the others was great in every possible way. You were timely, courteous, very clean and professional in all aspects of the installation. Considering that you had to install 2 A/C units, a natural gas furnace, and a lot of duct work in a 100 year old house with plaster walls, we consider this quite a feat. On top of the great service was your great price ...... you beat your competition by several thousand dollars. The operation of the Trane equipment has been flawless, and we have been amazed by our utility bills. Last summer we attributed our low utility bills to a fairly mild summer and our effort to use the A/C only when it was quite hot, letting natural ventilation of the 3 story house with lots of windows suffice during periods below 85 degrees. This winter, however, we were shocked that our highest monthly utility bill was around $224 -- we find this almost unbelievable for a 100 year old, 2700 sq. ft. house with the original windows and marginal, at best, insulation. Yes, we keep the house relatively cool and work hard to conserved energy, but we are convinced the 95% efficient gas furnace and the SEER 15 Heat Pump are the primary reasons for the low winter utility bills. In summary, Betty and I could not be happier that we chose your company to install the new HVAC system in our "new" old house. We will not hesitate to recommend you to our neighbors who also live in 100 year old homes, and any others who may be in the market for new HVAC systems. Sincerely, John



	John, Brent and Greg, It was a pleasure meeting you. Thank you for the wonderful job. I hope that your business continues to prosper. You have excellent customer relation skills. That's how businesses should be built: by relationships. May all of you have a blessed summer and winter. If I don't see you again, may 2008 be a year of greater things than you have ever imagined! The sky is the limit! Sincerely, Delphia



	ServiceMagic - Ratings and Reviews for Love's Heating & Air: Gas or Electric Furnace / Forced Air Heating System - Repair "I woke up at 4 AM this morning because it was very cold in my house. I entered the information describing my problem into the form and received a telephone call from Brent. Brent walked me through a series of checks and the heat came back on. It is now 5:23 AM and I have heat back on. Brent advised me to replace the filter and then give the furnace some more time. He provided his cell number and offered to come check the furnace. AWESOME CUSTOMER SERVICE. " Parkville, MD Heat Pump - Repair or Service "Friendly, Knowledgeable. Fair Pricing. Took the time to educate to homeowner (me). Would recommend to friends and family." Jessup, MD Geothermal Heating or Cooling System - Install "We looked at many contractors over the course of our search for the best Geothermal specialist. Not only are we extremely satisfied with our selection of Love's Heating & Air we were pleasantly surprised by the level of personalization that came from John. Usually you see a sales professional who will quote the job and then a complete stranger comes in to do the job. This was not the case with Loves Heating & Air. John was completely involved in the project and performed the actual installation of the units. " Davidsonville, MD Heat Pump - Repair or Service "Heat pump repaired quickly." Laurel, MD Central A/C - Install "Love's Heating and Air were very professional and knowledgeable. They went out of their way to make sure that our new system was installed correctly and that we were made aware of how it all worked. They also had very competitive prices and I was overall extremely pleased with their work. I would recommend them to anyone looking for any heating or air conditioning work." Catonsville, MD Furnace / Forced Air Heating System - Repair or Service "Their contact was quick and the service call was just as quick as they were in the immediate area. Although I was not personally at my home when they arrived, they took the time after they finished the service call to contact me by phone and explain everything. They left a bill and just asked me to put the payment in the mail. We have already asked them to do a service call to our business for another heating problem. Brent was extremely professional and great to deal with." Middle River, MD Geothermal Heating or Cooling System Install "Loves uses top rated equipment, has very fair pricing, technicians are experienced tradesmen who do their best to give you what you paid for. They keep their appointments and complete all work as promised. We are completely satisfied with the end product." Perry Hall, MD Central A/C - Service or Repair "The service technician was exceptionally professional and expert in completing my system's repair. He took the extra time to explain, step by step, exactly what the problem was and exactly what my options were. The repair fixed my A/C problem and I'm cool and satisfied ;o) I intend to use this company for my future heating/cooling system needs." Owings, MD Central A/C - Service or Repair "They were able to give me an appointment during the heatwave period. Great attitude all the way around, from the telephone person to the HVAC mechanic. They had the part in the truck to repair my unit and didn't need to come back or order the appropriate part. I was very happy." Annapolis, MD Geothermal Heating or Cooling System Install "I am very impressed with the service I am going over all my choices but was happy to deal with such professionals." Sparks Glencoe, MD Geothermal Heating or Cooling System Install "John Love is true professional and went out of his way to be fair and to meet all of the commitments he made to me for his company. I would recommend his company for your geothermal projects." Glenwood, MD Furnace / Forced Air Heating System - Service or Repair "Brent was a total professional who came out on a Sunday to diagnose the problem with our furnace. He worked efficiently, explained the cause of the problem, and returned on Monday to complete the repairs. I will definitely call Love's Heating & Air in the future. The service was outstanding!" Nottingham, MD Ducts & Vents - Install or Replace "Knowledgeable, courteous and offered tremendous service at a great rate." Severn, MD Ducts & Vents - Install or Replace "Everything was explained up front on what was needed to be done and the cost. They were friendly and professional when they did the work. They cleaned up when they were finished. I can feel the difference in my heat when it is on. They are who I will call when I have heating or a/c problems again." Baltimore, MD Furnace / Forced Air Heating System - Service or Repair "Very thorough with double checking, knowledgeable, reasonably priced - especially the diagnostic." Gwynn Oak, MD Furnace / Forced Air Heating System - Service or Repair "The representative was very professional and he took the time to explain everything to me. I recently purchased an older home with a "mature" furnace. I was pleased with the service provided." Reisterstown, MD Thermostat- Install or Replace "prompt and knowledgeable" Curtis Bay, MD Central A/C - Install "They were very helpful with solving my problem. The work is excellent and they were willing to change things I needed. The workers were very professional and friendly." Monkton, MD Central A/C - Service or Repair "We needed a new thermostat and the repairman, Brent, was very polite and efficient. Unfortunately, our air conditioning stopped working again and I called on a Friday. I called to report the problem and set up an appointment for that Monday. The owner of the company, John Love, heard that I had a problem and called me personally to try to resolve it. He was very polite. He wanted to try to walk me through some things over the phone to see if I could get the air to kick on. I was on my way to work so he left me his cell phone number so that I could call him when I got home." Timonium, MD Central A/C - Service or Repair "First Rate / Honest / Professional" Ellicott City, MD Central A/C - Service or Repair "Love's provided very prompt, same-day service. The technician was very knowledgeable and friendly. A part had to be ordered, so he provided a temporary work-around and came back the very next day to install the new part. I am very pleased with their service." Central A/C - Service or Repair "They came out the very next day and had the service complete quicker than you could imagine!!!!" Randallstown, MD Geothermal Heating or Cooling System Install "Promptly called to make an appointment. Showed up on time. Conducted himself professionally and appeared knowledgeable and offered alternatives. Promptly supplied written quote." Lutherville, MD






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